Cancellation, Returns & Refund Policy
Last updated on Dec 8 2025
Cancellation & Returns Policy
At The Collectors, every piece is created with intention, care, and historical reverence. Our furniture is not held in inventory nor produced in batches; each order is made exclusively upon request, tailored to the chosen design, finish, and specifications.
Made-to-Order Policy
Once an order is placed and formally accepted, it immediately enters our production process. Raw materials are sourced, artisans are assigned, and craftsmanship begins without delay. For this reason, we are unable to offer cancellations, refunds, or returns once an order has been accepted.
Cancellations
- Orders cannot be cancelled once they are accepted and moved into production.
- This applies to all furniture pieces, custom finishes, and commissioned works.
We kindly request customers to review all details carefully before placing an order, including dimensions, finishes, upholstery selections, and delivery timelines.
Returns & Refunds
As each piece is handcrafted specifically for you, we do not accept returns or offer refunds under normal circumstances.
Damages or Manufacturing Defects
While rare, if your order arrives with:
- Transit-related damage, or
- A verified manufacturing defect
please notify us within 48 hours of delivery, along with clear photographic evidence. Our team will review the matter with utmost priority and offer an appropriate resolution, which may include repair or replacement at our discretion.
Our Commitment
Though our policies are firm, our intent is always fair. We remain available to guide you before your order is placed — whether that means clarifying materials, finishes, proportions, or suitability for your space. We believe informed decisions lead to enduring satisfaction.
For any questions prior to ordering, we strongly encourage you to contact our team.
Contact Us
Email: hi@thecollectors.in
Phone: +91 98863 31003